Budget in Minneapolis, MN
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Budget Truck Rental - Pep Boys 0832 Brooklyn Center
Minneapolis, MN
Make the Better Move with Budget Truck Rental.
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posted: Thursday, Aug 16 11:33am
DO NOT RENT FROM THIS BUDGET!!! I had a HORRIBLE experience at this location when I was visiting Minneapolis. I called on a Friday afternoon and talked to an employee who quoted me "around $130" to rent an economy car to be returned in Wichita, KS Sunday night. I thought the rate sounded great, so my friend and I went to the location. We were there for 45 minutes, working with (presumably) the same employee. He was not wearing a name tag and made jokes when we asked his name-- another employee later told me his name was Mohammed. The entire time we were there, there was complete understanding that I would be returning the car in Wichita, KS-- he even asked how long of a drive! He printed up a contract for $146. Everything looked good and we were on our way with a free leather and sunroof upgrade! I returned the car to a Budget in Wichita, KS on Sunday evening only to be handed a receipt for $500!!! Apparently he had been quoting and entering everything into their system as if I would return the car in Minneapolis. I was speechless and the lady at the Budget in Wichita couldn't get ANYONE to answer the phone at the Minneapolis Budget. The following week, I tried to call the Minneapolis location multiple times and spent hours on the phone with corporate. They could never get ahold of anyone at that office and I only did once when the employee told me to "Call back Wednesday and talk to the manager, Saadiq." Finally, the corporate office made the decision to credit me the difference. However, the whole thing has been a horrible situation, tons of stress and I still think this Minneapolis location is intentionally dishonest and shady. DO NOT RENT FROM THEM!!!
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